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OwnWise Privacy Policy

Last updated: June 1, 2026

OwnWise is operated by Living Rock Ventures LLC (“OwnWise,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, user accounts, repair diagnostic tools, warranty analysis tools, communications, payment features, and related services available at ownwise.io.

By using OwnWise, you agree to the collection and use of information described in this Privacy Policy.

1. Our Privacy Approach

OwnWise is designed to help users understand repair issues, warranty options, replacement options, and claim pathways. We aim to collect only the information reasonably needed to provide, maintain, secure, and improve those services.

  • We do not sell your personal information.
  • We do not share your personal information with data brokers.
  • We do not share your personal information for targeted advertising.
  • We do not use your personal information to make decisions about credit, insurance eligibility, employment, housing, or lending.
  • We do not knowingly collect personal information from children.
  • We do not use your uploaded documents, photos, receipts, warranty records, or claim information to train third-party foundation models.

2. Information We Collect

We may collect information you provide directly to us, including your name, email address, account credentials, account preferences, appliance details, product model numbers, serial numbers, purchase information, repair descriptions, warranty or coverage information, uploaded photos, receipts, repair records, claim-related information, and messages you send to us.

We may collect information you provide when creating or using an OwnWise account, including login information, saved appliances, saved diagnostics, saved warranty or coverage information, service history, user preferences, and communications with OwnWise.

We may collect diagnostic and repair information, including appliance symptoms, error codes, repair history, replacement parts, service provider information, warranty status, product condition, and related home repair information.

If you upload documents, images, receipts, warranty records, repair quotes, manuals, claim documents, or similar files, we may process those files to provide diagnostics, warranty analysis, coverage summaries, claim guidance, repair recommendations, or related services.

We may collect usage and technical information, including pages viewed, features used, browser type, device information, IP address, approximate location, referring pages, timestamps, error logs, and similar technical data.

We may use cookies or similar technologies to operate our website, maintain sessions, remember preferences, understand product usage, improve our services, and support analytics.

3. Information You Should Not Provide

OwnWise is not designed to collect highly sensitive personal information unless clearly necessary for a specific service.

Please do not submit Social Security numbers, full payment card numbers, bank account numbers, government identification numbers, medical records, passwords, security codes, or other highly sensitive information through OwnWise.

If you upload a warranty document, receipt, repair quote, claim document, or similar file, you are responsible for reviewing whether it contains information you do not want to share.

4. How We Use Information

We use information to provide, operate, maintain, secure, and improve OwnWise.

We may use information to create and manage user accounts, authenticate users, save user preferences, maintain saved repair diagnostics, and provide account-related support.

We may use information to analyze appliance repair issues, warranty coverage, repair options, replacement options, claim pathways, and related service options.

We may use information to generate diagnostic suggestions, repair guidance, warranty summaries, coverage summaries, claim guidance, and related recommendations.

We may use information to respond to support requests, communicate with you, monitor product performance, debug errors, protect security, prevent misuse, comply with legal obligations, and enforce our terms.

We may use aggregated or de-identified information to understand product usage, improve service quality, evaluate diagnostic accuracy, develop new features, and improve our internal evaluation processes. Aggregated or de-identified information does not identify you personally.

We may send service-related communications, including account notices, support responses, security alerts, product updates, and transaction-related messages.

We may send marketing communications only where permitted by law or where you have opted in. You may opt out of marketing communications at any time.

5. AI and Automated Processing

OwnWise may use artificial intelligence, machine learning, large language models, computer vision systems, or automated systems to help analyze appliance issues, uploaded images, warranty information, repair options, and user-submitted descriptions.

We may use third-party AI service providers, including providers such as OpenAI, Anthropic, Google, and similar providers, to process information you submit so that we can provide diagnostics, summaries, recommendations, image analysis, warranty analysis, or other product features.

These providers process information on our behalf to support OwnWise functionality. We do not permit third-party AI providers to use your identifiable uploaded documents, photos, receipts, warranty records, or claim information to train their foundation models, where such controls are available to us.

AI-generated outputs may be incomplete, incorrect, or based on limited information. OwnWise is not a substitute for a qualified repair professional, manufacturer, warranty provider, insurer, electrician, plumber, contractor, or safety expert.

You should not rely on OwnWise as the sole basis for decisions involving safety risks, gas appliances, electrical systems, water damage, warranty eligibility, insurance claims, or expensive repairs.

6. Google User Data and Gmail Access (“Find My Model”)

OwnWise offers an optional “Find my model” feature that, with your explicit permission, connects to your Google Gmail account to help locate purchase, model, warranty, and coverage details for an appliance you are checking. This feature is optional — you may instead enter your model number manually or upload a photo.

If you choose to connect Gmail, OwnWise requests read-only access to your Gmail to search for receipts, order confirmations, and warranty-related emails relevant to the appliance brand you identified, including relevant PDF attachments.

We use this access only to extract the purchase and product details you asked us to find — such as model and serial numbers, purchase date, retailer, and warranty information. After extracting those details, we discard the underlying email content.

We do not use Google user data for advertising. We do not sell or share Google user data. We do not use Google user data to train AI models. No OwnWise employee reads your Gmail content except where you specifically request support that requires it, where necessary for security, or where required by law.

You can disconnect Gmail and delete the information we imported at any time from Account → Linked accounts, or revoke OwnWise’s access from your Google account permissions at https://myaccount.google.com/permissions.

OwnWise’s use of information received from Google APIs adheres to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements. Our use of Google user data is limited to providing and improving the “Find my model” feature and is not used for serving advertisements or for any purpose prohibited by the Limited Use requirements.

7. Analytics and Cookies

We use Google Analytics and may use similar analytics tools to understand how users interact with OwnWise, improve product performance, detect errors, and evaluate feature usage.

Analytics tools may collect information such as pages viewed, browser type, device type, general location, referring pages, interactions with features, and timestamps.

We may use cookies, pixels, local storage, or similar technologies to operate OwnWise, maintain user sessions, remember preferences, measure usage, improve performance, and detect misuse.

We do not use analytics tools, cookies, or pixels to sell your personal information.

We do not use cookies or pixels to share your personal information for targeted advertising.

You can control cookies through your browser settings. Some features of OwnWise may not work properly if cookies are disabled.

8. Payments

OwnWise may offer paid services, subscriptions, one-time purchases, or other payment-based features.

If you make a payment through OwnWise, payment information may be collected and processed by third-party payment processors, including providers such as Stripe or similar payment providers.

OwnWise does not intend to store full payment card numbers. Payment processors may collect payment card details, billing information, transaction history, fraud prevention information, and related payment data under their own privacy policies and terms.

We may receive limited payment-related information, such as your name, email address, billing status, subscription status, payment confirmation, transaction ID, last four digits of a payment card, card type, billing address, and similar information needed to manage payments, subscriptions, refunds, support, accounting, and compliance.

9. How We Share Information

We may share information with service providers that help us host, operate, analyze, secure, or improve OwnWise. These may include cloud hosting providers, database providers, analytics tools, customer support tools, email providers, payment processors, security tools, and AI infrastructure providers.

If you ask us to help with a repair, warranty claim, service request, coverage review, or related transaction, we may share relevant information with repair providers, warranty administrators, manufacturers, retailers, insurers, payment processors, or other parties involved in that process.

We may disclose information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect rights, safety, security, users, OwnWise, or the public.

If OwnWise is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that transaction.

We may also share information with your consent or at your direction.

10. What We Do Not Do

  • We do not sell your personal information.
  • We do not share your personal information with data brokers.
  • We do not share your personal information for targeted advertising.
  • We do not knowingly collect personal information from children.
  • We do not use your personal information to make decisions about credit, insurance eligibility, employment, housing, or lending.
  • We do not claim that OwnWise's AI outputs are guaranteed to be accurate, complete, or sufficient for every repair, safety, warranty, or claim decision.

11. Third-Party Services

OwnWise may link to or integrate with third-party websites, repair providers, warranty providers, manufacturers, retailers, insurers, analytics tools, payment processors, AI providers, or other services.

We are not responsible for the privacy practices of third parties. Their privacy policies apply to their own websites, products, and services.

If you choose to contact or transact with a third-party repair provider, warranty provider, manufacturer, retailer, insurer, payment processor, or service provider, that third party may collect and use your information under its own policies.

12. Data Retention

We keep information for as long as reasonably necessary to provide OwnWise, maintain user accounts, improve our services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud or misuse, and keep appropriate business records.

We may retain account information while your account is active.

We may retain diagnostic, warranty, coverage, repair, upload, and support information as needed to provide services, maintain records, improve product quality, or comply with legal obligations.

We may retain aggregated or de-identified information for product improvement, analytics, research, evaluation, or business purposes.

You may request deletion of your personal information by contacting us at founder@ownwise.io. We may retain certain information where required or permitted by law, including for legal, security, fraud prevention, accounting, tax, dispute resolution, or legitimate business purposes.

13. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no internet service, data transmission, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for using OwnWise carefully, keeping your account credentials secure, and avoiding the submission of unnecessary sensitive information.

14. Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information. These may include the right to request access to personal information, correction of inaccurate information, deletion of personal information, a copy of certain personal information, and information about how personal information is used or disclosed.

You may also have the right to opt out of certain types of processing, such as sale of personal information, targeted advertising, or certain profiling. OwnWise does not sell personal information or share personal information for targeted advertising.

To make a privacy request, contact us at founder@ownwise.io.

We may need to verify your identity before responding to a request. We will respond to privacy requests as required by applicable law.

We will not discriminate against you for exercising your privacy rights.

15. Account Choices

If you create an OwnWise account, you may be able to access, update, or delete certain account information through your account settings.

You may request account deletion by contacting us at founder@ownwise.io.

Deleting your account may not immediately delete all information if we need to retain certain records for legal, security, accounting, fraud prevention, dispute resolution, or legitimate business purposes.

16. Marketing Communications

If we send marketing emails, you may unsubscribe by using the unsubscribe link in the email or by contacting us at founder@ownwise.io.

Even if you opt out of marketing communications, we may still send service-related messages, such as account notices, security alerts, support responses, payment notices, or updates about transactions you requested.

17. Children's Privacy

OwnWise is not intended for children under 18.

We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, contact us at founder@ownwise.io and we will take appropriate steps to delete the information.

18. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws.

These rights may include the right to know whether we process personal information, access personal information, correct inaccurate information, delete personal information, receive a copy of personal information, opt out of certain processing, and appeal a privacy decision.

To exercise these rights, contact us at founder@ownwise.io.

If your request is denied, you may appeal by contacting us at the same email address and writing “Privacy Appeal” in the subject line.

19. International Users

OwnWise is operated from the United States.

If you access OwnWise from outside the United States, your information may be transferred to and processed in the United States or other countries that may have different privacy laws than your country of residence.

OwnWise is primarily intended for users located in the United States.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify you by posting the updated policy on our website, changing the “Last updated” date, or using other reasonable methods.

Your continued use of OwnWise after an updated Privacy Policy is posted means that you accept the updated Privacy Policy.

21. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Living Rock Ventures LLC
6705 US-290
Ste 607 #819
Austin, TX 78735
Email: founder@ownwise.io
Website: ownwise.io